Customer Service & Wholesale Order Questions?
Commonly Asked Questions:
How fast will my order process?
Thank you so much for your order! All orders are generally processed in 2-3 business days from order date, and you will receive any applicable tracking numbers via email once your order has shipped. While we try to keep everything in stock and up to date on the website, some things may slip through the cracks. If you have ordered an item that is no longer available, or is delayed getting to our warehouse, we will notify you as soon as possible. Please refer to our Shipping & Handling page for detailed information.
What happens if I send a product as a gift?
Please let us know if an item is a gift by noting that in the ‘comments’ box at checkout. We will omit any invoice information and include a gift note. If you do not leave a note for us to write, we will automatically write a ‘to/from’ in a gift note so the recipient knows where the gift came from. If you forget to write a note but would like us to include one, email us ASAP! We will make our best effort to get your note in that package!
What if a product I want is not in stock? Can I be notified?
At this time we can not contact customers with an automated system for newly restocked items.
What is your Return Policy?
We have a 30-day return policy. Please refer to our Returns & Exchanges page for more detailed information.
Canvases are final sale and may not be returned.
Sale items are final sale and may not be returned.
I’m trying to cut down on waste and buy American Made – what’s your policy on that?
Curly Girl Design is an environmentally conscious company. Our cards are printed domestically on recycled paper and with soy-based inks, their sleeves are made from recyclable plastic. We can not ship cards outside of their sleeve, so please make note to throw sleeves into your recycling bin!
Nearly all our paper products are made in the USA while some of our license products are made with love overseas. Contact customercare[at]curlygirldesign.com with any questions about specific items being American Made.
Our packing materials may include re-used shredded paper, air bubbles, peanuts, and paper. Our boxes are 100% post-consumer paperboard.
For more information and fun facts about Curly Girl Design, please refer to our FAQ page!